Privacy Policy
Last Updated: January 2025
Introduction
Lake Country Spanish ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and Spanish tutoring services.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Phone number (optional)
- Password (stored securely using industry-standard encryption)
Lesson & Payment Information
When you book lessons or make payments, we collect:
- Class scheduling preferences and history
- Payment information (processed securely through Stripe - we do not store your full card details)
- Class feedback and notes
Learning Progress
To provide personalized instruction, we track:
- Your Spanish proficiency level and progress
- Completed assignments and assessments
- Tokens and rewards earned through our gamification system
How We Use Your Information
We use your information to:
- Provide and improve our Spanish tutoring services
- Schedule and manage your lessons
- Process payments securely
- Send important notifications (class reminders, schedule changes, payment confirmations)
- Track your learning progress and customize instruction
- Respond to your inquiries and support requests
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with:
- Stripe: Our payment processor, to securely handle transactions
- Email service: To send you important notifications about your lessons
Data Security
We protect your information using:
- HTTPS encryption for all data transmission
- Secure password hashing
- PCI-compliant payment processing through Stripe
- Regular security updates and monitoring
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of non-essential communications
To exercise these rights, please contact us at karen@lakecountryspanish.com.
Children's Privacy
Our services are available to students of all ages. For students under 13, we require parental consent and encourage parents to be involved in their child's learning journey. Parents may contact us to review or delete their child's information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: